Shop Policies

Estimated Shipping Times:

  • All shipping is sent through the USPS, shipping times depend on the USPS operating at full capacity. Delays are still happening in some areas due to staff shortages in regards to COVID

  • North America: 3-10 day arrival time - after being dispatched

  • I do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

  • Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.

Shipping addresses:

  • Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.

Returns and Refunds:

  • I gladly accept returns, exchanges, and cancellations.

  • Contact me with 3 days of delivery

  • Ship items back within 7 days of delivery

  • Request a cancellation within: 24 hours of purchase

  • Cancellation is not possible once the item has shipped

  • Condisions of retuend items

  • Buyers are responsible for return shipping costs

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value

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  • Due to COVID-19  and being a small business we will not be accepting any returns or exchanges. Please check the size chart if you are unsure on sizing on Maddie Green Designs crewnecks and tees they are unisex and preshrunk! We DO NOT accept returns or exchanges for sizing, so size up if unsure with the fit or fabric, or email us for personal assistance on picking a size! For Maddie Green Boutique individual size charts are on the listings and all items are true to size unless stated otherwise. We don't offer cancelations or changes to orders as they go straight into shipment. 

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  • Once your order has been processed within my 12 business day time frame, then shipped, it is out of my control. If you have any inquiries regarding shipping delays you will need to contact USPS, or your Route package protection so they can best serve you.